247 Expat Insurance received the Customer Service Excellence Award 2025 — recognising our focus on clear, human, English-speaking service for international clients across Spain.
Why customer service matters more in expat insurance
For many expats, the biggest concern about arranging insurance in Spain isn’t only price — it’s whether they’ll receive clear support when they need help.
Filing a claim in a second language, navigating Spanish health system rules, dealing with a vehicle incident, or sorting cover urgently for a visa appointment — these moments are where the quality of customer service becomes obvious.
What “excellence” looks like day-to-day
- English from first call to claimNo language barriers at the moments that matter.
- Transparent explanationsWhat’s covered, what’s not, in plain terms.
- Responsive guidanceWe answer the phone, we reply, we follow through.
- Whole-journey supportFirst arrivals to renewals to mid-policy life events.
“Insurance should be clear, human and easy to manage — for everyone, but especially for expats navigating it in a second language.”
— 247 Expat Insurance, service principles